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7 Ways on How Web Design Can Make or Break Your Business

4 minutes

by Kade McConville
CEO of EMBARK w/15 years of WordPress experience. Business and Law Graduate. Marathon runner, mental health campaigner & proud dad.

A man standing in front of a green wall with plants on it, showcasing a potential make or break moment for his business web design.

Your website is the first point of contact between you and potential customers. Therefore, having a well-designed and fully functional website is crucial for the success of any business. 

This blog post will discuss how web design can make or break your business.

1. First Impressions Matter

Whether we like it or not, humans are visual creatures who form opinions in seconds. Users will determine if they wish to continue exploring or leave within the first few seconds of visiting your website. 

An outdated, cluttered, or confusing website design can negatively impact users’ impressions of your business. On the other hand, a clean, modern, and visually appealing website will create a positive first impression, encouraging users to stay and learn more about your offerings.

2. User Experience is Key

A well-designed website must be easy to manoeuvre, with a clear and logical structure. If users need help finding the information they seek, they will likely become frustrated and leave your website. This can lead to a high bounce rate (the percentage of visitors who leave your site after exploring only one page), which can negatively impact your search engine rankings.

To establish a positive user experience, ensure your website has a straightforward navigation menu, a consistent layout, and well-organised content. Additionally, your website must be responsive, meaning it adapts to various screen sizes and devices so users can have a seamless experience on desktop, tablet, or mobile.

3. Establishing Trust and Credibility

A well-designed website demonstrates that your business is legitimate and trustworthy. It also shows that you care about the user experience and are willing to invest in an attractive, functional, and secure website.

To build trust and credibility, ensure your website includes essential elements such as an “About Us” page, contact information, and customer testimonials. Additionally, ensure your website is secure using HTTPS and other security measures to look after users’ data.

4. Converting Visitors into Customers

A well-designed website can convert visitors into customers by guiding them through the buyer’s journey. Effective web design uses visual elements, compelling copy, and clear calls-to-action (CTAs) to encourage users to take the desired action, whether it be making a purchase, signing up for a newsletter, or requesting a quote.

Consider incorporating eye-catching CTAs, persuasive product descriptions, and easy-to-use forms to boost conversions. Additionally, make the checkout process as smooth as possible by minimising the required steps and offering various payment options.

5. Search Engine Optimisation (SEO)

A well-designed website with clean code, proper use of headings, and relevant keywords will rank higher in search engine results. This can contribute to increased organic traffic and visibility for your business.

To establish your website is optimised for search engines, consider factors such as page load speed, mobile responsiveness, and proper use of meta tags. Regularly update your website with fresh, high-quality content to boost your SEO efforts.

6. Accessibility and Inclusivity

A well-designed website should be accessible and inclusive for all users, including those with disabilities. By making your website accessible, you comply with legal requirements and demonstrate your commitment to inclusivity and willingness to cater to a diverse customer base.

To create an accessible website, incorporate keyboard navigation, alternative text for images, and appropriate use of headings and labels. Additionally, ensure your website’s design and colour choices are accessible for users with various visual impairments to read and understand.

7. Supporting Your Marketing Efforts

Your website is a crucial component of your overall marketing strategy. A well-designed website can help amplify your marketing efforts by showcasing your brand’s personality and values, promoting your products or services, and providing a platform for content marketing, social media integration, and email marketing.

To ensure that your website supports your marketing efforts, create a cohesive brand identity with consistent colours, fonts, and imagery throughout your website. Additionally, integrate social media sharing buttons, embed videos and podcasts, and create a blog or news section for content marketing.

Driving business to the website once it is live requires as much focus and attention as its design and development. Website development and marketing go hand in hand with one another.


Your website not only serves as a virtual storefront for your products and services but as a powerful marketing tool that can facilitate attracting, engaging, and converting potential customers. Investing time and resources into your website’s design and functionality will ultimately lead to a higher return on investment and long-term success.

EMBARK is a highly reputable web design and digital marketing agency based in South Wales. We offer a comprehensive range of services tailored to meet the specific needs of businesses seeking to establish and grow their online presence.

Contact our agency today to learn how we can transform your digital presence and elevate your brand through our expertise in creating web design in Cardiff.


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