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Does My Website Need a Redesign? – The Essential Guide 2024

10 minutes

by Kade McConville
CEO of EMBARK w/15 years of WordPress experience. Business and Law Graduate. Marathon runner, mental health campaigner & proud dad.

An elderly man sitting at a vintage bar surrounded by old posters and memorabilia, indicative of a venue that needs a website redesign, with dim lighting.

Your business website acts as your digital storefront, a dynamic representation of your brand online. As technology evolves and consumer behaviours shift, it’s crucial to ensure that your website keeps pace.

An outdated or poorly functioning website can repel potential customers, detract from your brand image, and hinder market competitiveness. Recognising when your website needs a redesign is critical to maintaining an effective online presence.

This guide will discuss the top indicators that suggest your website is due for an overhaul. We’ll also provide practical advice on approaching a redesign, ensuring your site meets and exceeds modern design, usability, and performance expectations.

1. Outdated Design

An outdated design can significantly undermine your business’s credibility and appeal.

If your website looks like it was built in the early 2000s, it suggests that your business might be out of touch with current trends and fail to meet modern users’ expectations for functionality and aesthetics.

This can make your business appear unprofessional and untrustworthy, deterring potential customers.

Recognizing the need for a refresh is critical, as the visual appeal of your website impacts how your brand is perceived. Visitors associate the quality of your design with the quality of your services or products. Therefore, an updated and modern design is crucial for making a positive first impression.

At EMBARK, our website redesign services focus on creating a visually appealing and contemporary look that aligns with your brand’s identity and meets the latest usability standards. Here’s how we transform your website:

  • Modern Aesthetics: We implement the latest design trends, such as flat design, minimalism, or dynamic animations, best suited for your brand, ensuring your website is modern yet timeless.
  • Responsive Design: We ensure your website looks great and functions seamlessly on all devices, from desktops to smartphones, enhancing user experience and engagement.
  • Visual Content: We use high-quality images, videos, and infographics to make your website more engaging. Visual content is aesthetically pleasing and helps convey your message more effectively.
  • Typography and Color Scheme: We choose fonts and colours that reflect your brand’s personality while ensuring readability and visual harmony.

By redesigning your website, EMBARK can help your business stand out from the competition, attract more customers, and create a lasting impression that drives growth.

2. Poor User Experience

A poor user experience on your website can be detrimental, leading to lost opportunities as potential customers find it challenging to navigate, slow to load, or incompatible with mobile devices.

User experience (UX) encompasses all aspects of a visitor’s interaction with your company’s website, including how they feel about those interactions. If visitors struggle to find information, wait too long for pages to load, or find the layout confusing, their overall perception of your business will likely be negative.

At EMBARK, we believe that a well-designed website should look good and provide a seamless, intuitive user experience. Here’s how we address common UX issues through a comprehensive website redesign:

  • Intuitive Navigation: We simplify and streamline site navigation to make it easy for users to find what they want with minimal clicks. This involves organizing content logically and using clear, descriptive labels for all menu items.
  • Speed Optimisation: We enhance the website’s performance by optimising images, minifying CSS and JavaScript, and leveraging browser caching. A faster site reduces frustration and encourages visitors to engage more deeply with your content.
  • Mobile Responsiveness: Given the prevalence of mobile internet usage, we ensure your website is fully responsive. This means it automatically adjusts to fit any device’s screen size, providing a positive experience whether accessed via smartphone, tablet, or desktop.
  • Accessible Design: We adhere to accessibility standards to ensure that your website is usable by people with disabilities. This includes providing adequate contrast, using readable fonts, and ensuring all interactive elements are easily navigable with keyboard and screen readers.
  • Engaging Content Layouts: Our designs use modern UI elements that enhance the presentation of your content, making it more engaging. Well-placed images, videos, and infographics break up text and add visual interest, helping to keep visitors on your site longer.

By focusing on these critical areas, EMBARK helps transform your website into a powerful tool for engaging your audience and achieving your business goals. A website redesign that prioritises user experience satisfies visitors, supports your SEO efforts, and improves conversion rates.

3. Low Traffic and Engagement

When your website isn’t attracting enough visitors or engagement, it might signal issues with your design, content, or search engine optimization (SEO) strategies.

Low traffic and poor engagement can stifle your business’s growth, as fewer visitors typically mean fewer opportunities to convert users into customers. Understanding and addressing the root causes of low traffic is essential in a competitive digital marketplace.

At EMBARK, our website redesign process aims to enhance your site’s aesthetic appeal and improve its functionality and visibility to drive more traffic and engagement. Here’s how we tackle these challenges:

  • SEO-Enhanced Design: We incorporate SEO best practices right from the start of the redesign process. This includes optimising site structure, improving meta tags, and ensuring all content is organized and presented so search engines can easily understand and rank.
  • Content Strategy Revamp: Content is king when it comes to engaging visitors. We work with you to refine your content strategy or develop new, compelling content that resonates with your audience. This might include blog posts, articles, guides, and videos that provide value to your visitors and encourage them to interact with your site.
  • Social Media Integration: We seamlessly integrate social media into your website to boost engagement. This includes adding social sharing buttons, embedding social feeds, and creating easily shareable content. These features help extend your reach and influence on platforms where your audience already spends their time.
  • Interactive Elements: We incorporate interactive elements such as polls, quizzes, and infographics to engage visitors more deeply. These tools make your site more engaging and provide valuable insights into visitors’ preferences and behaviours.
  • User Engagement Analytics: Post-launch, we implement robust analytics tools to monitor how visitors interact with your site. This data lets us make informed decisions about further optimisations to enhance user engagement and increase traffic.

By addressing these essential aspects, EMBARK ensures that your redesigned website looks modern and professional and performs excellently in terms of visitor traffic and user engagement.

4. Ineffective Call to Action

A call-to-action (CTA) is crucial to your website, guiding users towards your business goals. Typically presented as a button or link, a CTA prompts visitors to take an action, such as “Buy Now,” “Subscribe,” or “Contact Us.”

The effectiveness of these CTAs plays a significant role in converting visitors into customers and can significantly influence the success of your website.

However, if your website’s CTAs are unclear, compelling, or strategically placed, they may fail to generate the desired outcomes. Ineffective CTAs can result from vague language, lacklustre design, poor visibility, or misalignment with the interests of your target audience.

At EMBARK, we focus on creating powerful CTAs that are visually captivating and accessible. Our approach includes:

  • Strategic Placement: We analyse user behaviour on your site to determine optimal locations for CTAs that naturally draw the eye and correspond with user flow.
  • Compelling and Accessible Design: Our CTAs are designed to stand out visually while remaining harmonious with the overall website design. We use contrasting colours, dynamic shapes, and accessible features such as larger fonts and screen-reader-friendly text to ensure everyone, including users with impairments or disabilities, can easily navigate and interact with your website.
  • Clear and Discernible Messaging: We ensure the text on CTAs is clear and concise, using language that communicates value effectively and is easy to read. This reduces hesitation and boosts click-through rates while being compatible with assistive technologies.
  • Testing and Optimisation: Through A/B testing and ongoing accessibility assessments, we refine CTA elements to maximise their effectiveness and ensure compliance with the latest web accessibility standards.

Enhancing your CTAs to be more inclusive widens your potential audience and demonstrates your commitment to accessibility, improving your brand’s reputation and customer satisfaction.

5. Inconsistent Branding

Inconsistent branding across your website can diminish your brand’s impact and confuse your audience. It’s crucial that your website consistently reflects your brand’s values, personality, and voice.

This includes using uniform colours, fonts, messaging, and imagery that align with your brand across all pages. Visitors seeing discrepancies could weaken their trust and their perception of your brand as a professional entity.

At EMBARK, we understand the importance of a cohesive brand experience. That’s why our website redesign services are deeply integrated with comprehensive branding solutions. We don’t just redesign your website; we ensure that every aspect of the site enhances and reflects your brand identity.

Our approach involves:

  • Brand Assessment: We start by evaluating your current brand to identify strengths and areas for improvement. This includes an analysis of your brand voice, visual elements, and overall market positioning.
  • Strategic Brand Development: We work closely with you to refine or develop a brand strategy that resonates with your target audience. This might involve refreshing your logo, developing a new colour scheme, or crafting a brand voice that speaks clearly and compellingly to your customers.
  • Consistent Implementation: As we redesign your website, every element from the homepage to the privacy policy is infused with your brand’s identity, ensuring a uniform experience that communicates professionalism and reliability.
  • Ongoing Brand Management: Post-launch, EMBARK continues to support your brand with guidelines and strategies to maintain consistency across all future content and marketing efforts.

A website redesign and rebranding can help you create a cohesive brand image across all your online and offline channels, reinforcing your brand’s identity and increasing brand recognition.

6. High Bounce Rates 

A high bounce rate, where visitors leave your site after viewing just one page, can strongly indicate underlying problems with your website.

This metric often points to visitor frustration or disappointment, which could stem from various factors such as poor design, confusing navigation, unengaging content, or slow loading times.

Each of these issues can deter visitors from engaging further with your site, negatively impacting your conversion rates and overall online success.

Addressing a high bounce rate requires a thoughtful redesign that enhances the user experience at every level. At EMBARK, we focus on the following strategies to keep visitors engaged and reduce bounce rates:

  • Enhanced User Experience (UX): We design with the user in mind, ensuring the website is easy to navigate and intuitively structured. This includes logical navigation paths, streamlined menus, and interactive elements that guide users to relevant sections of the site.
  • Improved Page Load Speeds: We optimise images, streamline code, and employ modern web technologies to speed up your website. Faster loading times improve user satisfaction and can significantly reduce bounce rates.
  • Engaging and Relevant Content: Our team creates compelling content that speaks directly to your target audience, encouraging them to explore further and engage more deeply with your website. This includes well-written text, engaging videos, and impactful images that tell your brand’s story.
  • Mobile Optimisation: With the increasing use of mobile devices to access the web, a mobile-optimised site is crucial. We ensure that your website provides a seamless experience across all devices, which helps to retain the mobile audience and reduce bounce rates.
  • Attractive Visual Design: A visually appealing website can significantly affect a visitor’s stay on your site. We use modern design principles to create a fresh, inviting look that captures attention and encourages exploration.

By addressing these key areas in a website redesign, EMBARK helps lower bounce rates and enhances the overall effectiveness of your site. A more engaging, faster, and user-friendly website retains visitors longer and encourages them to convert into customers.


Investing in a website redesign is not merely an expense; it’s a strategic move to enhance your digital footprint and boost your business’s potential.

Addressing the indicators discussed, such as outdated designs, poor user experience, low traffic, ineffective CTAs, inconsistent branding, and high bounce rates, can dramatically improve how your website serves your business.

A well-executed redesign will increase your site’s attractiveness, usability, and functionality, leading to better user engagement and higher conversion rates.

If you’re unsure whether your website requires a redesign, consider consulting with a professional web design agency like EMBARK. We specialise in conducting thorough website audits and crafting tailored redesign plans aligning with your business needs.

Opt for a redesign with EMBARK, the next-gen provider of web design in Cardiff, to ensure your online presence is compelling, contemporary, and competitive.

Reach out today to learn more about how our web design services can rejuvenate your website and help your business thrive in the digital landscape.


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